Privacy Policy

This Privacy Policy applies to personal information collected through My EOI, including the website, platform, public EOI forms, dashboards, club management tools, messages, support requests and related services.

By using My EOI, you agree to the collection and handling of personal information as described in this Privacy Policy.

My EOI may collect personal information including:

• Name
• Email address
• Phone number
• Account and login details
• Parent or guardian details
• Player details
• Player date of birth
• Player gender
• Current club
• Playing history
• Preferred playing position
• Secondary playing position
• Program, age group or team interest
• EOI responses
• Uploaded documents or links
• Player profile information
• Messages between clubs and users
• Review statuses and notes
• Parent/player notes
• Support requests
• Usage and analytics data
• Device, browser, IP and technical information where collected by analytics, security or platform tools
• Images, profile photos, club logos, screenshots, video links and other uploaded content

My EOI may collect images, logos, profile photos, screenshots, documents, video links or other uploaded content that users or clubs choose to provide through the platform.

This may include:

• Club logos
• Player profile images
• Images uploaded as part of an EOI or player profile
• Screenshots or attachments submitted for support
• Video links or other player-related media
• Other files or content provided by users or clubs

We use this information to operate the platform, display club and player information, support EOI review workflows, provide support and improve the My EOI experience.

Users and clubs are responsible for ensuring they have the right permissions or consent to upload images or media, especially where the content relates to children or young players.

We may collect information when:

• A user creates an account
• A parent, guardian or player submits an EOI
• A club creates or manages an EOI form
• A club reviews a player submission
• A club adds notes or sends a message
• A user replies to a message
• A user uploads images, documents, videos or links
• A user submits a support request
• A user interacts with emails sent by My EOI
• A user visits or uses the website or platform
• Analytics, hosting, security or performance tools collect technical information

My EOI may use personal information to:

• Operate the My EOI platform
• Create and manage user accounts
• Submit EOIs to clubs
• Allow clubs to review submissions
• Display club logos, player images or uploaded content where required for the platform
• Support player review, EOI management and communication workflows
• Send EOI confirmation emails
• Send review status updates
• Send messages between clubs and users
• Provide customer support
• Improve the product and user experience
• Monitor platform performance
• Maintain security and prevent misuse
• Meet legal, operational and record-keeping requirements

EOI information is shared with the relevant club connected to the EOI.

Authorised club users may be able to view information submitted to their club, including player details, parent or guardian details, EOI responses, messages, images, media and review information.

My EOI may also share information with service providers that help operate the platform. These may include:

• Supabase, for database, authentication and storage services
• Vercel, for website and application hosting
• Resend, for transactional email delivery
• Google Analytics and Vercel Analytics, for analytics and performance insights
• Other trusted providers used to operate, secure or support the platform

My EOI does not sell personal information.

My EOI may collect information about children and young players where that information is submitted by a parent, guardian, club or authorised user.

This may include names, dates of birth, gender, playing history, preferred positions, profile images, video links and other information relevant to a club's EOI or player review process.

Where images, videos or other media relate to children or young players, parents, guardians and clubs should ensure appropriate consent has been obtained before uploading or submitting that content.

Parents and guardians can contact My EOI to request access, correction or deletion of information, subject to legal, operational and club record-keeping requirements.

My EOI may send emails and notifications relating to:

• Account creation and login
• Email confirmation
• Password reset
• EOI submission confirmation
• EOI review status updates
• Club messages
• Parent/player messages
• Support requests
• Platform updates

My EOI uses email delivery providers such as Resend and Supabase Auth email services to send these communications.

My EOI may use cookies, analytics tools and similar technologies to understand website and platform usage.

This may include tools such as Google Analytics, Vercel Analytics and Vercel Speed Insights.

Clubs may add their own Google Analytics Measurement ID to public EOI forms to understand form traffic and usage. My EOI does not send personal information such as names or email addresses to Google Analytics.

These tools may collect information such as pages visited, browser type, device information, approximate location, performance data and usage behaviour.

Users can manage cookies through browser settings.

My EOI takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include:

• User authentication
• Role-based access controls
• Database security rules
• Hosting security controls
• Restricted administrative access
• Monitoring and logging
• Secure service providers

No online service can guarantee absolute security. Users should keep login details secure and notify My EOI if they believe their account has been accessed without permission.

My EOI may retain personal information for as long as needed to:

• Operate the platform
• Support clubs and users
• Maintain EOI and message history
• Meet operational, legal and record-keeping needs
• Resolve disputes
• Improve and secure the platform

Where information is no longer required, My EOI may delete, de-identify or archive it.

Users may request access to, correction of or deletion of their personal information by contacting My EOI.

Some information may need to be retained for legitimate operational, legal, security or club record-keeping purposes.

Requests can be sent to:

richard@ditched.com.au

Some My EOI service providers may store or process information outside Australia.

By using My EOI, users acknowledge that information may be processed by trusted service providers in other countries.

My EOI may contain links to third-party websites or services.

My EOI is not responsible for the privacy practices, content or security of those third-party services.

My EOI may update this Privacy Policy from time to time.

When changes are made, we will update the "Last updated" date on this page.

For privacy questions, requests or concerns, contact:

richard@ditched.com.au